Return & Exchange Policy

At Blessy Boutique Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process to make sure you have a positive shopping experience.

1. Return Policy:

• Eligibility for Returns:
  We accept returns on unworn, unwashed, and unused items that are in original condition with all tags, labels, and packaging intact. Please return items within 30 days of receiving your order. Items marked as final sale, custom-made, or special orders cannot be returned or exchanged unless they are defective.

• How to Return:
  To initiate a return, please contact our customer service team at [customer service email] within 30 days of receiving your order. You will be given a return authorization and instructions on how to send the item back. Please make sure to include your order number and the reason for the return.

• Return Shipping:
  Customers are responsible for the cost of return shipping, unless the item is damaged or defective. We recommend using a trackable shipping service to ensure your return reaches us safely.

• Condition of Returned Items:
  All returned items must be in new, resellable condition (unused, unworn, unwashed, and with original tags attached). We reserve the right to reject returns if the item appears to be damaged, altered, or not in its original condition.

2. Refund Policy:

• Processing Refunds:
  Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. You will receive a confirmation email once your refund has been issued.

• Refund Method:
  Refunds will be credited to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

• Partial Refunds:
  If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may issue a partial refund or refuse the return entirely.

3. Exchanges:

• Exchanging Items:
  If you wish to exchange an item for a different size, color, or style, please contact our customer service team within 14 days of receiving your order. Exchanges are subject to item availability. If the exchange item is not available, you may opt for a refund or store credit.

• Exchange Process:
  Once your return is received, we will issue your exchange order. If there is any price difference between the original item and the new one, we will contact you for payment or refund, as necessary.